Knowledge-base and communications tool

23 April 2003 News

You-Asked.com recently launched a new Internet-based knowledge base and communications tool. The system allows organisations to build up a base of intellectual capital, creating a pool of common information. This can be accessed by clients and staff from anywhere, at any time. By building up such a database one eliminates repetition of frequently asked questions, says You-Asked.com.

Said to be a powerful Web tool which can be linked to an existing Web page, the system allows interaction between users. Pre-defined categories chosen by the organisation allows its clients quick and easy access to the answers they are looking for. If the full text search facility does not find any suitable results within the database, the administrator of the chosen category is notified via e-mail. The administrator can then answer the question, which triggers an e-mail to the client with the answer. The question and answer are then stored in the database for future use.

The system helps ensure that intellectual capital is retained within the organisation. Existing telephonic help desks can be enhanced, or replaced by the use of the You-Asked.com system. This allows faster response times, and ensures that all data is stored for future reference, says the group.

For further information contact Mark Kalkwarf, 082 800 7223, [email protected]

Further reading:

From the editor's desk: Exciting times ahead?
Technews Publishing News
There are many subjects that excite me in this world, but two of the larger technical subjects are, firstly, renewable energy, and secondly, the idea of artificial intelligence as it continues to evolve ...

Read more...

---

Microchip expands partnership with TSMC
News
Microchip Technology has announced it has expanded its partnership with TSMC to enable a specialised 40 nm manufacturing capacity at Japan Advanced Semiconductor Manufacturing.

Read more...

---

Huge SA grid battery project
News
A standalone battery energy storage system (BESS) has won preferred bidder status under South Africa’s Energy Storage Capacity Independent Power Producer Procurement Programme (ESIPPPP).

Read more...

---

Mouser sponsors NCP Cup 2024
News
The NXP Cup is an EMEA-based autonomous car competition, presented by NXP Semiconductors, which is designed to provide students with real-world experiences in autonomous vehicle programming and building.

Read more...

---

TrinaTracker brings its smart solar tracking to SA
News
The Vanguard 1P is designed to provide customers with trackers that combine suitability for flat terrain, together with outstanding system stability and reliability, quick installation, and flexible external compatibility.

Read more...

---

Nordex adding 830 MW of wind generation
News
Nordex Energy South Africa will be adding 830 MW of wind energy generation capacity to the company’s already-installed 1 GW base.

Read more...

---

Invertek produces its three millionth drive
iTek Drives News
Invertek Drives Ltd, a global manufacturer of variable frequency drive (VFD) technology, has celebrated producing its three millionth VFD, just three years after its two-million milestone.

Read more...

---

Analog Devices’ digital storefront is live
News
Analog Devices has designed an improved digital experience with users in mind – a new analog.com website and eShop.

Read more...

---

Vicor Powering Innovation podcast
News
The episode explores electrification with Lightning Motorcycles, a company that produces the fastest electric motorcycle on the planet.

Read more...

---

ModusToolbox Workshop 3
News
This workshop will focus on enabling a PSoC development kit, connected over Wi-Fi and leveraging MQTT, to create the framework of an IoT application.

Read more...

---