GN Nettest/PK Technology, a world leader in the highly specialised field of fibre test tools products, believes that the pro-active role played by Spescom MeasureGraph has provided it with a stronghold for growing its business in southern Africa.
According to Gareth Rees, Account Manager at GN Nettest (UK)/PK Technology in England, certain key accounts are addressed by individual managers. However he said that Spescom has displayed such a high level of professionalism that the company has been accorded the unusual privilege of being given sole responsibility for handling all accounts based in southern Africa.
Rees recently visited South Africa to inform local customers of his company's latest OTDR (optical time domain reflector) measurement product and to strengthen his existing relationship with Spescom .
"I was most impressed with Spescom and particularly impressed with the expertise demonstrated by Hilton Preston, the Spescom fibre test system product specialist," comments Rees. "The observations I was able to make during my visit have made it clear that it is unnecessary for me to handle South African accounts personally, as I can most effectively leave that role to Spescom. I believe that our present relationship with Spescom will go from strength to strength in increasing our mutual business."
However, says Rees, he will continue to visit South Africa at least once a year to inform clients about new products. With equipment as specialised as fibre test systems, it is important that clients understand the specifications of the systems and how they can benefit from them, he says.
GN Nettest/PK Technology provides optical fibre test instruments which are used during the production of optical fibre and optical cables. These instruments are also used by laboratories of optical fibre manufacturers to ensure that their final products meet the specifications demanded by the telecommunications industry.
Rees says that as part of its ongoing mission to lead the field in fibre test tools, GN Nettest is constantly engaged in adapting and expanding its comprehensive product range to satisfy the complete needs of the manufacturing sector and of the laboratory alike. The reputation for reliability developed over the years by GN Nettest products has led to an ever-increasing demand for the products, with 95% of the world's fibre testing now being carried out with PK Technology instruments, according to the company.
"With 30% of the cost of fibre being spent on measurement, manufacturers want a reliable and fast system which will reduce the cost of measurement," Rees says. "GN Nettest Optical Production and Lab division products can offer that dependability with its product range which includes products previously branded as Photon Kinetics, PK Technology and York Technology."
According to Hilton Preston, Spescom MeasureGraph's fibre test system product specialist, the demand for fibre is growing rapidly and South African manufacturers of optical fibre and fibre cables are becoming global players.
"There are enough opportunities for us to get involved internationally," he comments. "The demand for fibre worldwide is far greater than the supply and our locally-manufactured fibre is very well accepted in the international market place. The development of the local industry will result in the creation of increased revenue and job opportunities in the South African economy."
Preston says that Spescom is intent on providing added value to the imported product in the form of 'service and solutions' by concentrating on the provision of technical back-up, service and maintenance. Spescom MeasureGraph's Customer Support Service has the capacity to repair and maintain product right down to component level. In order to keep abreast of the latest trends in the industry, Preston says he is to continue his regular attendance at sales meetings in England.
For further information contact Hilton Preston, Spescom MeasureGraph, (O11) 266 1753.
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