In one of its latest surveys, Bishop & Associates rates Erni number four among connector vendors. The "2005 European Customer Survey of the Electronic Connector Industry," prepared by the market-research firm, shows Erni is continuing to rise in esteem in Europe. Last year, for example, it was rated fifth. In Germany, the report shows, Erni is number two.
The report covers the top 31 connector manufacturers and is based on a comprehensive questionnaire evaluation. Survey participants include OEMs and CEMs in a wide variety of industry segments, and distributors. The study provides a status report on the general level of customer satisfaction with connector vendors, and an individual evaluation of criteria such as product quality, delivery reliability, technical and sales support, sampling, development of new products, product catalogues, website, prices, and so on.
Erni was rated by European customers as being among the top-five connector manufacturers in nearly every category covered by the survey. The company achieved above-average ratings in the areas of customer service, product quality, on-time shipment, plus rapid development of new products. In addition, it achieved a strong third place in customer satisfaction.
The Erni Website also jumped from twelfth place in 2004 to rank five in the latest survey - a notable seven-position improvement.
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