High quality headsets now locally made

16 May 2007 Telecoms, Datacoms, Wireless, IoT

Cape Town-based Crystel Clear Communications, in association with Ashdan Electronics has launched South Africa’s first and fully locally manufactured range of telecommunications/call centre headsets.

The 'Crystel' range of headsets include both monaural and binaural models (one or two speakers) with either omni-directional or noise-cancelling microphones.

Says Mike Mair, electronic design engineer and Crystel Headset project executive, "For the first time in South Africa, call centre managers, switchboard operators and businesses, large and small, have access to a top quality range of locally manufactured headsets."

With over 20 years of experience in the electronic and telecommunication industries, Ashdan is producing a high quality product that it fully guarantees for two years. Crystel undertakes to supply all components used in its headsets for a minimum of 10 years. Should the headsets require servicing when out of guarantee, the company says that service costs are dramatically lower than that of compatible imported products, most of which are irrepairable, leaving the user no choice but to buy a completely new headset.

Crystel products are easily customised to suit special requirements. Applications include Emergency call centres where binaural headsets are configured to allow trained operators to listen to two conversations simultaneously.

"Because of our technical ability and our local production facilities, we are able to customise headsets for special applications. Visually impaired operators can listen to a conversation in one ear while voice commands are transmitted to them in another ear. Migration from competitors products to Crystel Headsets are easy and trouble free," adds Mair.

The Crystel range includes a large variety of headset amplifiers, SAM and adaptors. The Cradle Adaptor, the analog telephone line switch and its Dual Adaptor, handset headset switch, allow users to easily integrate Crystel Headsets into their telephone systems. The Training Adaptors and Call Monitoring devices allow call centre operators to be trained or assessed by supervisors during live conversations. Telephone recordings can be made by way of the company's analog telephone recording interface. Also supplied are digital music/message on hold devices.

For more information contact Crystel Clear Communications, +27 (0)21 710 2239, [email protected]

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