Telit launches online M2M technical support forum
19 January 2011
News
Telit Wireless Solutions is expanding its service and communication concept and launching an open communication platform for M2M topics, the Telit Online Technical Support Forum. The forum was developed for Telit customers but also guarantees access for the entire M2M community. System integrators, developers and partner companies can exchange opinions and ideas amongst themselves and receive assistance from the Telit technical support team around the world. At the same time, the open forum offers a valuable technical knowledge database on everything concerning M2M.
Telit developed the online technical support forum to bring its international customers together on one platform. The registration process is straightforward: Telit customers register for the forum on the company website using a contact form and receive their login data with full access rights within 48 hours. The customer can then take part in discussions, access major topic categories and FAQs to get answers to technological questions and send messages directly to the technical support team.
Full access rights, including reading and writing, are exclusively granted to Telit customers, but visitors can view the forum to find out if their topic has already been discussed. Telit has chosen this open approach for its forum concept to guarantee external visitor access. Following registration, all users can read the latest discussions to learn more about M2M.
The technical support team that operates the communication platform includes employees from Telit’s four research and development centres in Trieste (Italy), Sardinia (Italy), Sophia Antipolis (France) and Seoul (Korea). The engineers offer forum users advice and support on all kinds of M2M-related technical questions and problems.
For more information contact Pieter Lentz, Telit Wireless Solutions, +27 (0)11 367 0607, pieter.lentz@telit.com, www.telit.com
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