The Comtest Group has been awarded the prestigious 2013 African Electrical Test Equipment Customer Service Leadership Award by global research analysts Frost & Sullivan. Key benchmarking criteria for the awards included quality and timeliness of service, the impact of service on customer value, as well as the cost of service to their customers.
To support its evaluation of best practices across multiple business performance categories, Frost & Sullivan employs a customised Decision Support Matrix (DSM) – an analytical tool that compares companies’ performance relative to each other with an integration of quantitative and qualitative metrics – allowing their research and consulting teams to objectively analyse each company’s performance on each criterion relative to its top competitors and assign performance ratings on that basis.
A spokesperson for Frost & Sullivan said, “Independent analysis of the Test Equipment market clearly shows that Comtest’s customer service has made it possible for Fluke, the global leader in electrical test equipment worldwide, to stand out as the leader in many electrical test equipment product segments in Africa.
“As a reliable source of information on technologies and applications related to electrical test equipment, Comtest helps African customers make the choice of accuracy and safety for their businesses, thus avoiding potentially costly mistakes.
“The company has also developed a large distribution network for electrical test equipment across Africa, making such instrumentation easily accessible to Africans across the continent. All of these efforts make Comtest the worthy recipient of the 2013 Frost & Sullivan Customer Service Leadership Award in the Electrical Test Equipment Market.”
Read more...TSE has relocated
News
The Technology Station in Electronics (TSE) has entered a new chapter with its relocation from the CSIR campus to TUT-owned building at Ditsela Place in Hatfield.
Read more...Innovative MyLegrand app RS South Africa
News
Legrand SA is set to launch the MyLegrand mobile application, a digital platform designed to strengthen engagement across its professional network.
Read more...From Cape Town to Johannesburg
News
Würth Elektronik South Africa has taken a significant step forward with its recent relocation from Cape Town to Johannesburg, marking a new phase of growth and ambition for the company.
Read more...Lesley Havenga: Building partnerships for Africa’s electronics future
Editor's Choice News
As Würth Electronik expands its footprint across South Africa and the broader sub-Saharan region, Havenga’s blend of manufacturing expertise, supply chain knowledge, and people-centred leadership appears well suited to the task.
Read more...Tackling e-waste with help from international partners
News
Every year millions of electrical and electronic devices and appliances, including mobile phones and computers, are thrown away and these items are now the fastest growing waste stream in the world.
Read more...Plug-in timing module Comtest
Computer/Embedded Technology
Microchip’s MD-990-0011-B timing module redefines the role of timing, making it possible for customers to seamlessly integrate advanced synchronisation at any stage of development.
While every effort has been made to ensure the accuracy of the information contained herein, the publisher and its agents cannot be held responsible for any errors contained, or any loss incurred as a result. Articles published do not necessarily reflect the views of the publishers. The editor reserves the right to alter or cut copy. Articles submitted are deemed to have been cleared for publication. Advertisements and company contact details are published as provided by the advertiser. Technews Publishing (Pty) Ltd cannot be held responsible for the accuracy or veracity of supplied material.
printer friendly version