Spescom's Customer Support Services has boosted its calibration service capacity by the acquisition of a Fluke 5520 and Wavetek 4032C automated calibration system, reports Van Zyl Koegelenberg, CSS Service Manager.
"The purchase of the Fluke 5520 has increased this SANAS accredited calibration laboratory's strength, improving work flow and throughput to customers of test and measurement products from Spescom MeasureGraph (SMG).
The unit has also acquired a Wavetek 4032C automated calibration system to meet the growing demand for our services from the communications industry. Following the for-mation of Wavetek Wandel Goltermann SA (WWG SA), a joint venture between SMG and WWG, we have experienced a sharp rise in customer demand for servicing traditional W&G and Wavetek communications products and Customer Support Services has committed itself to WWG support, buying the necessary equipment needed for calibration and service of products in this range."
Koegelenberg says the market has welcomed Customer Support Services' fixed repair and calibration price strategy and new services in this regard are being considered. He says the cost structure allows customers to know the repair price in advance, easing the whole quote and repair process. The biggest advantage is that it speeds up operation and minimises downtime for customers.
"Another focus area is the new systems department," he says. "Customised measurement systems are developed by using Keithley Testpoint software in conjunction with Keithley Metrabite PC cards and other IEEE-controlled products. Our customers no longer have the time to configure their own automated measurement and test stations and they are pleased that we have extended this system capability."
Customer Support Services also has a website under construction and will soon offer items such as a newsletter, product updates, demo Test Point programs and other relevant information.
Koegelenberg has also been instrumental in developing and continuously updating the Database version of the Service Tracking System (STS) for Customer Support Services, which is expected to assist the service operation in coping with the expected growth in service expectations as well as efficient work flow in this department. The system has features which we believe to be the first of its kind in South Africa, he points out, "if not the first in the world."
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