Dartcom - a strong believer in quality and service

16 Feb 2000 News

Dartcom was founded in 1978, by Fanie Viljoen. At this time the company focused on the communications and air transport industries. In 1992, the strategic focus was altered, when Dartcom was appointed a sole agent and distributor in South Africa and selected African countries for Huber + Suhner AG.

Huber + Suhner is the largest manufacturer of coaxial cables and connectors in Switzerland and Dartcom has built a successful business on the Huber + Suhner product range. Dartcom also represents several overseas companies who also have strategic and complementary products to Huber + Suhner.

Fanie Viljoen partnered with the CIE Group in 1997 to expand upon Dartcom's position in the market place, retaining 20% shareholding and serving as Marketing Director. CIE injected additional capital and expertise into Dartcom which has resulted in strong growth for the company.

Core business

Dartcom is a specialist distributor of RF and fibre-optic communications components, sub-systems and accessories. The company says it is committed to client satisfaction and exceptional service levels to the communications industry in Africa.

Dartcom is in a position to offer the following RF products and services: connectors, cables and assemblies for RF and fibre optic; planar antennas for WLL and GSM; cable clamps and cable earthing kits; lightning protection products; fibre-optic distributed antenna systems; tower mount amplifiers; microwave components (couplers, filters, terminations, attenu-ators).

In fibre-optic products and services it offers: fibre-optic cable, connectors and assemblies; OTDR test equipment; patch panels, cable splice closures.

The Dartcom product portfolio consists of some of the industry's most trusted names and the products represented in South Africa include: Huber + Suhner; FIMO; SIAM; SIGMA.

Customer service and support policy

Dartcom places great emphasis on the practical application of a total quality management concept. It says it is dedicated to exemplary customer service, and is well aware that any product provided must be backed-up and supported by a competent and established support infrastructure. Dartcom provides in depth training and consultation to assist customers with product use and selection and guarantees all products for a minimum period of 12 months.

The company believes its high level of support and commitment has been achieved by a combination of: people; training; and high quality products.

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