The Exfo Mobile Agent (EMA) application was designed to turn any ‘smart’ device (such as a smartphone) into an active probe offering a series of mobile service tests.
Unlike other applications that passively monitor user activities on the device, EMA actively emulates mobile service transactions. This enables operators to proactively determine which service tests to run, when, and at what frequency for an accurate and dynamic view of their network and service delivery performance. This allows operators to leverage their workforce’s smart devices to automatically capture massive amounts of real-time data at the heart of customers’ quality-of-experience (QoE) window.
The app is complemented by the new mobile Service-Experience-Management (SEM) dashboard built on the know-how of Aito Technologies, Exfo’s recent corporate acquisition. This provides a unified view and powerful analytics engine that correlates service, radio frequency (RF) and device data from all EMAs deployed throughout an operator’s network. Data is dynamically characterised using heat maps to provide accurate details of deployed services down to specific regions, cell sites and mobile devices.
Converting smartphones into active probes gives operators a dynamic real-time view of the level of quality being experienced by their customers. Unlike today’s drive-test campaigns, which are run at certain times of the year and in certain fixed locations, this new methodology enables operators to capture real-time, actionable data anytime at their fingertips. Operators can optimise their service delivery performance by accurately pinpointing and proactively addressing any service-impacting issue before it affects their customers.
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