RS Components has completed the global implementation of its Live Chat service, which offers help to customers when browsing and making a purchase on the company’s website. Now live in 29 countries (including South Africa) and in 19 languages, the service forms a key part of the company’s strategy to add value to customers and enhance their online experience with relevant human interaction and support.
With over 20 000 chats per month, RS says Live Chat has improved customer satisfaction whilst increasing the average order value and driving online sales conversion. The service includes both sales chats, where customers are invited to chat based on their behaviour on site, and service chats, where customers can click a button to initiate a chat themselves. It was first trialled in the UK in 2010, then extended to France and China in 2011, and, with the global rollout complete, is now live in local languages with local agents across the world.
In recognition of its innovative use of Live Chat and the exceptional speed with which the service has been implemented globally, RS was recently presented with the EMEA Business Innovation Award by LivePerson, its platform partner.
Large-format table top enclosures RS South Africa
Enclosures, Racks, Cabinets & Panel Products
The COMMUNITEC enclosure range from OKW is ideal for housing large-format electronic assemblies in an elegant, modern, design-oriented package. A key feature is the recessed handle concealed behind the operating panel, which allows the units to be carried comfortably and provides greater flexibility in use.
Read more...From the editor's desk: Inspiring the next generation Technews Publishing
News
Welcome to the August issue of Dataweek. Peter Howells is still on leave, so I am back for this issue. I hope you enjoy the content and find value in it.
August is Women’s Month in South Africa, ...
Read more...Procurement is becoming a competitive advantage RS South Africa
News
As mining, manufacturing and industrial businesses continue to navigate rising costs, supply chain disruption and increasing pressure to improve operational performance, procurement and inventory management have become strategic business priorities rather than simply administrative functions.
Read more...Omniflex delivers ICCP systems across London Omniflex Remote Monitoring Specialists
News
Omniflex has supplied impressed current cathodic protection (ICCP) systems for a range of prominent buildings across London, helping to protect reinforced concrete structures from corrosion and extending their service life.
Read more...MTN celebrates 80 Western Cape digital graduates
News
Eighty unemployed young people from across the Western Cape have successfully completed MTN South Africa’s Digital Skills for Digital Jobs (DS4DJ) programme, earning accredited qualifications in Data Analytics, Systems Development and Cybersecurity.
Read more...Rooibos heads to space
News
A South African scientific initiative linking agriculture and space research has officially launched today with the Rooibos in Space programme at Parklands College’s Innovation Centre in Cape Town.
Read more...From the editor's desk: Local can be international Technews Publishing
Editor's Choice News
Welcome to the July 2026 issue of Dataweek. As you can see from this introduction, Dataweek’s regular editor, Peter Howells, is on extended leave and I am filling the void in his editor’s column – hopefully without being too boring.
While every effort has been made to ensure the accuracy of the information contained herein, the publisher and its agents cannot be held responsible for any errors contained, or any loss incurred as a result. Articles published do not necessarily reflect the views of the publishers. The editor reserves the right to alter or cut copy. Articles submitted are deemed to have been cleared for publication. Advertisements and company contact details are published as provided by the advertiser. Technews Publishing (Pty) Ltd cannot be held responsible for the accuracy or veracity of supplied material.
printer friendly version