Editor's Choice


What is device management and why should you care?

25 November 2020 Editor's Choice Telecoms, Datacoms, Wireless, IoT

Ross Hickey, an IoT device veteran of 20 years and founder of Trinity IoT, defines ‘device management’ as: “A process to control, monitor, maintain and configure your devices remotely. If access to device data is the lifeline of your business model, then device management is the key to sustain your lifeline.”

In other words, device management is imperative if data is mission-critical to a business. This would be the case where a company risks disruption to business operations if data cannot be managed or accessed in real time. Control of data is also valuable if it can create new revenue streams or increase operational efficiency. So, what does this look like in practice? Here are a few examples:

A food delivery company, like Mr D Food, needs to a) notify restaurants that there is a new order, b) notify drivers to pick up an order, and c) notify customers when their food is on the way. In order to coordinate these events on a large scale (thousands of orders must be processed every minute), the food delivery company must have access to live data that communicates the status of the order both to and from the kitchen.

In another example, a security company must immediately send an armed response team to a home if an alarm is triggered. Therefore, the security company must be notified in real time whenever there is a breach in their security system via live data.

Device management is also ‘table stakes’ when a company owns thousands of highly distributed assets since it’s not operationally or financially viable to travel to each asset to perform routine checks and maintenance. Some scenarios include:

• A traffic management solution for a company like Syntell must access data from traffic lights all over a city in order to regulate traffic flow.

• A gaming company that lets thousands of slot machines to casinos throughout the country requires access to asset data to ensure slot machines are in working order.

A sustainable and scalable way to manage distributed assets remotely would be to connect assets to IoT devices, which in turn would transmit data to a device management platform. As Hickey puts it: “When you cannot be everywhere at once to ensure that your assets are operating effectively, that is when you need an IoT device to be your eyes and ears for you. And the only way to make sure everything is working in tip-top shape is to involve device management processes to provision and authenticate, configure and control, monitor and diagnose, and maintain and install software and/or firmware updates of your devices.”

Clearly, device management and IoT are synonymous. So, now that you know why device management matters, let’s take a closer look at its four fundamental components.

Provisioning and authentication

The first step of implementing device management is to enrol devices on an online management platform. Enrolment is the bridge between the virtual world and the physical world. Once this step is complete, it will be possible to view the status and data of the loaded devices from anywhere in the world. A secure solution also includes an authentication process that ensures only devices with the correct credentials are enrolled.

Configuration and control

Device management allows end users to control and configure device settings remotely from a central interface.

The ability to configure devices and reprogram settings after deployment reduces the risks associated with large-scale rollouts (for example cyber-attacks). The ability to configure device settings protects your device from patch bugs and helps to implement feature enhancements like integrations, analysis, and connectivity. The user will likely be able to prevent virus-induced device failure by keeping the device consistently up to date.

Remote control of devices in the field via bidirectional data streams is valuable as this allows devices to aggregate and send data, as well as receive data from the end user. This is incredibly useful where control beyond just the visibility of your device is required. For instance, if a company issues employees with a ‘work-only’ phone, device management could be employed to upload apps remotely, lock a stolen phone, clear device data, and more.

Monitoring and diagnostics

Live access to data, enabled by device management, makes remote monitoring and diagnostics possible. As a result, businesses can troubleshoot issues the moment they arise, identify trends and perform predictive maintenance, all of which reduce operational expenditure. Real-time remote monitoring also allows companies to make decisions quickly and respond effectively. For instance, if an asset overheats, a trigger notification will alert an operator to take action, or if an IoT device is stolen, users can view its whereabouts in real time.

Software maintenance and updates

Most devices require regular updates to cater to changing market or business needs or even to optimise to ward off potential bugs. When device management is implemented alongside a centralised interface, companies can update firmware or software, without the need to manually perform each update in the field. Sometimes (most of the time actually) it is difficult to access the device physically – especially if assets aren’t all in the same location. Therefore, remote updates are integral in building and maintaining IoT applications.

It should be clear that without device management, acquiring mission-critical data from highly distributed assets would not be an easy task. Device management is a key component of an IoT and in a way that’s operationally viable.

As Ross Hickey concludes: “Device management gives you a sense of comfort that it will be okay if you aren’t there.”

That’s great… But what’s the catch?

Since IoT systems sit at the heart of business operations and handle core company data, a weak device management foundation may render your business vulnerable to a myriad of security and operational issues. Additionally, it is as important to understand that implementing device management is a complex, long-term undertaking that requires the following:

1. Deep domain expertise.

2. Engineering, infrastructural and networking resources.

3. Partnerships with key industry players.

4. Time to develop an IoT device management platform that works.

When built internally, device management projects require your team to decide which services are needed and then to piece together a complex infrastructure from developer manuals – all of which distracts them from spending valuable time on critical aspects of your business. If the newly built infrastructure has weaknesses, it will only be a matter of time until the system buckles.

So why struggle when you can skip the hard part?

At Trinity, we understand the importance of building a device management solution on a foundation you can trust. We strive to create simplicity from complexity, by providing customers with the critical services and infrastructure they need to implement device management projects successfully.

From sourcing, importing, configuring and deploying IoT devices, to setting up the network and cloud infrastructure required to bring devices online, we do it all. Customers also have full access to our IoT platform, allowing them to manage their entire device estate from a central interface. Remote management features include:

• Trigger pre-configured commands.

• Wake up sleeping devices.

• Send files.

• GPS and geofencing services.

• Monitor incoming data and events.

• Manage the operating state of devices.

• Link devices to SIMs.

With more than 24 years experience and more than 97 000 managed devices in the field, Trinity IoT is passionate about making device management accessible, effective and useful to companies, no matter their size or industry.


Credit(s)



Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Active event tracking using a novel new technique
Editor's Choice
SPAES (single photon active event sensor) 3D sensing, developed by VoxelSensors, is a breakthrough technology that solves current critical depth sensing performance limitations for robotics applications.

Read more...
ABB commits to a more inclusive future as it empowers women and youth in engineering
ABB South Africa Editor's Choice
Through structured development, inclusive hiring, and focused empowerment, ABB Electrification is shaping a more equitable and dynamic future for the engineering industry.

Read more...
Unlocking the next frontier – women leading digital transformation in South Africa’s technology sector
Editor's Choice
As South Africa celebrates Women’s Month, it is an ideal time to reflect on the critical role women are playing in shaping the country’s technology sector.

Read more...
Why GNSS positioning precision is enabling the next wave of IoT applications
iCorp Technologies Editor's Choice Telecoms, Datacoms, Wireless, IoT
While high-performance GNSS implementations are achievable with few limitations, most real-world applications must balance power consumption, form factor and accuracy requirements.

Read more...
5G RedCap: Unlocking scalable IoT connectivity
iCorp Technologies Editor's Choice Telecoms, Datacoms, Wireless, IoT
As 2G and 3G networks rapidly sunset across the globe, the Internet of Things (IoT) market faces a critical challenge: how to maintain reliable cellular connectivity without the complexity or cost of full 5G.

Read more...
Is RFoIP technology the future for signal transportation for Satcom applications?
Accutronics Editor's Choice Telecoms, Datacoms, Wireless, IoT
RFoF technology continues to be used for successful IF signal transportation in the ground segment and there is widespread belief that it will be for some time to come, especially for critical communications applications.

Read more...
Celebrating innovation, leadership, and the next generation
Rebound Electronics Editor's Choice
In electronics and engineering, women are not just participating; they are transforming, innovating, and shaping the future.

Read more...
Women leading the charge in SA’s energy sector
Editor's Choice
While historically male-dominated, the energy industry is slowly but surely opening its doors to more diverse voices and talents.

Read more...
High performance SDR design considerations
RFiber Solutions Editor's Choice DSP, Micros & Memory
As the spectrum gets increasingly crowded, and adversaries more capable, the task of examining wide bands and making sense of it all, while not missing anything, gets harder.

Read more...
Microtronix revives defunct cell phone plant
Microtronix Manufacturing Editor's Choice Manufacturing / Production Technology, Hardware & Services
In a significant move for South Africa’s struggling electronics manufacturing sector, local technology firm Microtronix has breathed new life into a formerly defunct cell phone manufacturing facility.

Read more...









While every effort has been made to ensure the accuracy of the information contained herein, the publisher and its agents cannot be held responsible for any errors contained, or any loss incurred as a result. Articles published do not necessarily reflect the views of the publishers. The editor reserves the right to alter or cut copy. Articles submitted are deemed to have been cleared for publication. Advertisements and company contact details are published as provided by the advertiser. Technews Publishing (Pty) Ltd cannot be held responsible for the accuracy or veracity of supplied material.




© Technews Publishing (Pty) Ltd | All Rights Reserved